The regulator identified that 1,395 OVO customers were affected by issues.

They were first contacted by the regulator in June 2023

Affected customers are set to receive compensation averaging £271 each and they don't need to do anything - because OVO will contact them.

Nearly 1,400 Ovo customers are to receive compensation after the energy firm was hit with a £2.37 million penalty by the industry watchdog for complaint handling failures.

The energy firm has been hit with a £2.37 million penalty by the industry watchdog for complaint handling failures

The regulator, Ofgem, said it had to 'step in' after Ovo's performance fell 'below acceptable standards'

The regulator, Ofgem, said it had to 'step in' after Ovo's performance fell 'below acceptable standards'

OVO Energy has agreed to pay compensation and redress payments after Ofgem identified a number of failings in how it handled customer complaints

Ofgem says 1,395 customers will receive compensation after lengthy delays in getting complaints addressed, with a major update from the regulator issued today (Tuesday September 17).

Ovo will pay £378,512 in compensation to affected customers