Aldi shoppers who use self-service checkouts 'warned'

One Aldi shopper wrote in the Aldi fan group with over 270,000 members on Facebook how discounts and deals aren't manually applied.

Aldi shoppers have been warned over a self-checkout issue - and it could make food shop more expensive. One Aldi shopper wrote in the Aldi fan group with over 270,000 members on Facebook how discounts and deals aren't manually applied.

They said: "Any discounts don't automatically apply on the self-checkouts. You have to ask a human employee to take the discounts off manually. This applies for % off stickers and any multibuys etc. I don't know if this is common knowledge."

Another shopper noted: "Staff have to apply the discount at normal checkouts too." Another person said: "Yes it's because they don't change the barcode to reflect the reduced price. You just push the discount button and they come over to do it for you."

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And another person wrote: "Staff have to apply the discount on a normal till so def will have to on a self-service till. I’ve had a few missed then realised!" Another customer said the issue was "disgusting", while another person said the issue was another reason why self service tills were "hopeless".

They added: "They take longer than a proper till sometimes." Aldu has since confirmed discounts in its stores were applied at the checkout by Aldi staff and the feedback it receives about its self-service checkouts was "overwhelmingly positive".

In new YouGov polling data for Q3 2023 from YouGov, Aldi was named as Britain's favourite supermarket. The retailer, which is Britain's fourth-largest supermarket, came in ahead of its traditional Big Four rivals, as well as M&S and Lidl. Richard Thornton, Communications Director at Aldi, said: “Low prices never go out of fashion which is why Aldi is – and will continue to be – loved by so many.

“Our unbeatable combination of high-quality products at low prices has helped us attract around a million new customers in the past year alone, but we’re not stopping there. We’re investing £1.4billion over the next two years to help bring us closer to even more households.”