Santander 'strange' payment error hits Apple Pay customers

Santander has issued an update responding to a query from a customer experiencing issues with their Apple Pay transactions not showing on their bank statement. The customer took to X to express the issue: "I've made multiple payments today via Apple Pay but three aren’t showing on my bank statement / pending transactions. Any idea why? When should they appear?"

It wasn't just an isolated case, as another user chimed in saying they had the "the exact same problem" followed by yet another individual having the same issue. Apple Pay enables payments through Apple devices like the iPhone, Apple Watch, Mac and iPad.

If your debit or credit card supports Apple Pay, you can get set up using the Wallet app or via Wallet & Apple Pay – just hit the add button and tap your card onto your device. In response to the customer's issue, Santander said: "Any payments that have been successful should show instantly under pending. This certainly does sound strange, we'll need to take a closer look at this for you."

The bank recommended to the saver to contact them via live chat or to give their customer service team a call on 0330 9 123 123 for further assistance. Santander users can view their statements easily either through the Mobile Banking app or Online Banking.

For the environmentally conscious or those who prefer less clutter, there's an option to go paperless. Choosing this means you can access all statements and important documents online instead of receiving physical copies through the mail.

And if needed, you can always download and print statements any time. In a separate incident, a Halifax customer approached the bank to discuss switching options concerning a junior ISA. They posed the question: "I have a junior ISA for my child with another bank. They're reducing the interest on it. Can I transfer it to your Kids' Monthly Saver account? "

At present, Halifax's Kids' Monthly Saver offers a tempting 5.5 percent fixed for 12 months – a pinch higher than the top Junior ISA rate of 5.2 percent, according to moneyfactscompare.co.uk. Addressing the saver's query, Halifax highlighted a key limitation: "You can't transfer a Junior ISA into any other type of account other than another Junior ISA."

The bank further explained: "You can still open a Kids' Monthly Saver, but you can only credit this monthly between £10 and £100 per month." To be eligible to open a Kids' Monthly Saver account, the child has to be 15 or younger and the adult opening it must be 18 or over and a UK resident.