NatWest, RBS and Ulster Bank all down as Brits unable to access money with mobile banking

Several banks, including NatWest, Royal Bank of Scotland and Ulster Bank, experienced web outages according to DownDetector and customers couldn't access their money as a result

Brits could not access their money at NatWest, RBS and Ulster Bank after a web outage today.

Thousands of people encountered issues with each of the banks. Reports Lloyds customers later experienced challenges with its app were unfounded. Customers took to X, formally known as Twitter, to complain about the tech difficulty.

One NatWest user said: "I just can’t log in. I have tried closing and re-opening the app". Another said, "How long will it be until it’s resolved? I need to access some money."

A further NatWest customer posted: "Literally can’t do anything we’ve got planned this morning until @NatWest _Help decide to fix their app. I wouldn’t mind, but this is happening none stop at the minute." Another said: "Anyone else NatWest app not working?"

Have you experienced an issue with your bank today? Contact webnews@reachplc.com

The Royal Bank of Scotland said they were experiencing "connection issues". An online post reads: "We have been receiving reports that the online banking and mobile app are experiencing connection issues. We are currently looking into getting this resolved. Thanks so much for your patience. We're sorry for any inconvenience. Please try again later."

And NatWest told customers on social media that the team is "working hard to get things resolved as soon as possible but has not been provided a time frame". Both The Royal Bank of Scotland and NatWest are subsidiaries of NatWest Group. NatWest Group's issues appeared to have been resolved by around 11.30am.

A NatWest spokesperson told The Mirror: "Some customers experienced difficulty when attempting to log in and make payments via their mobile banking app and online banking this morning. This has been resolved and we apologise for any inconvenience caused."

The situation left millions of customers unable to get their hands on cash this weekend. The firm, which has more than 19 million customers, has slashed its portfolio of in-person sites in recent years as customers increasingly favour digital banking.

While banks aren't obliged to pay compensation to customers if there's been an outage or if they've experienced technical issues, people might might be entitled to some money back depending on how much the disruption affects them.

They will have to present evidence of how the outage negatively impacted them, including any extra costs incurred through late payment fees for instance.