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How to navigate generative AI in the workplace

News By Bhavya Kapoor published 30 September 2024

The Asia Pacific business landscape is undergoing a seismic shift, fueled by rapid artificial intelligence (AI) advancements. No longer just a trend, AI is fundamentally transforming how businesses operate and compete. Organizations already recognize that staying competitive in a digital-first world necessitates embracing AI – with AI spending in Asia Pacific projected to reach $78 billion by 2027, according to IDC.

Among the most disruptive advancements in this field is generative AI, which has the potential to redefine the workplace, streamline workflows, and create new opportunities for innovation. The integration of generative AI into the workplace is already driving significant improvements in business outcomes.

Bhavya Kapoor

Asia Pacific Area President for Growth Markets at Avanade.

The human impact of generative AI

A recent study on the impact of Microsoft Copilot for Microsoft 365 (Copilot for M365) revealed that 85% of employees felt a greater sense of accomplishment in their work following the introduction of the tool. This illustrates how AI can enhance employee engagement and satisfaction by automating mundane tasks and enabling employees to devote more time to activities that require critical thinking and creativity.

Additionally, the study found that 80% of employees remained engaged with their tasks, indicating that Copilot for M365 seamlessly integrated into daily workflows without diminishing the stimulating aspects of work. This shift allows employees to focus on tasks that are not only more challenging but also more fulfilling, contributing to a more dynamic and innovative work environment.

The study also saw the organization’s creativity and innovation score increased by 2% to 82% since the previous year, with approval for embracing new ways of working rising from 80% to 89%. These improvements highlight the potential of generative AI to foster a culture of innovation and collaboration within organizations. By providing employees with tools that enhance their creative capabilities, businesses can unlock new levels of productivity and drive long-term success.

Generative AI’s influence on employee experiences

Despite the clear benefits of generative AI, its adoption is not without challenges. One of the most significant hurdles is employee resistance to change. This resistance can stem from concerns about the transparency and accountability of AI systems.

Results from the study revealed that while 88% of employees felt Copilot for M365 aligned with corporate values, only 65% believed it adequately addressed accountability. This discrepancy highlights the need for organizations to build trust by ensuring that AI systems are transparent and governed by robust frameworks.

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