Nominations open for CACU Utility Customer Service Award

Nominations for the 2nd annual Utility Customer Service Distinction Award, sponsored by the Consumer Advisory Committee on Utilities (CACU), which opened on October 1 will close on October 30.

Launched last year, the award is intended to acknowledge and recognise excellence in customer service by a staff member of a utility company who establishes and maintains a positive and effective working relationship with internal and external customers, fellow employees of the company, and the general public.

The individual will be identified by their colleagues and/or customers as being dedicated to continuously improving customer satisfaction, exceeding expectations, and reacting appropriately to ensure customer satisfaction. The nominee must also demonstrate excellence in resolving customer complaints, conflicts and/or challenges presented by consumers.

The winner, to be presented on November 6, will receive a plaque and a non-cash prize.

CACU Chairman Yasmin Chong says, “Last year, we were heartened by the number and quality of the submissions. We were even happier that utility customers participated, and in fact, it was one such nomination that won the inaugural award.”

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Last year, the customer service team at the National Water Commission walked away with the award.

Details on the criteria and eligibility, as well as the application form, may be found via https://our.org.jm/utility-customer-service-distinction-award-024/.