The new Xbox AI chatbot is here to help with support issues

The rise of AI continues to work its way into more industries and the latest on Microsoft’s front is an AI chatbot for Xbox that you can now test. The AI chatbot was initially discovered earlier this year and it now looks like the company is beginning to roll it out to users. Though it’s only a specific group of users for now.

The company hasn’t said when it will roll the feature out fully but it is reportedly testing the waters to prepare for future AI features coming to Xbox consoles. As reported by The Verge, Microsoft plans to integrate AI features with Xbox down the road. And the new AI chatbot appears to be part of Microsoft’s larger plan for AI integration with the Xbox platform.

Xbox Insiders can now test the AI Chatbot for support services

Officially called the ‘Support Virtual Agent,’ the new AI chatbot is available for Xbox Insiders beginning today. You’ll need to be an Insider to access the new AI support assistant, and if you fall into that category you can get to the tool from Microsoft’s Xbox Support page. Microsoft says Support Virtual Agent can answer questions about Xbox console and game support issues.

For example, if you don’t know how to redeem an Xbox gift card, the Support Virtual Agent will be able to tell you how to do that. You could also presumably ask it anything else pertaining to an issue you’re having with the Xbox platform. Say a game isn’t working and you need help fixing that, or you need assistance with a purchase.

After you sign into the support page with the same account you used for the Xbox Insider Program, you’ll get a pop-up about using the Support Virtual Agent after clicking the “ask a question” button, Microsoft says. From there simply type in the box what you want to ask and the tool will hand you AI-generated responses to best assist you with the issue you’re having.

Support Virtual Agent has two customization options

Microsoft doesn’t really make it clear if it will keep the customization feature, but for the testing period with Insiders during the preview, there are two customization options for the virtual agent. One is an Xbox orb featuring green and blue hues. The other is an animated robot head. It appears as if you can swap between these whenever you want. So at least during the preview, you can seemingly flip back and forth as you see fit.