Liam Payne 911 transcript in full - as Argentina hotel manager pleaded for help

The 911 call made by the hotel manager asking for help with a guest 'destroying his room' before Liam Payne's death has been revealed in full

The full transcript of a 911 call made by a Buenos Aires hotel manager made requesting “urgent” assistance ahead of singer Liam Payne's death has been revealed.

Hotel Casa Sur’s head of reception made two calls, telling a 911 operator in the first call: “We have a guest who’s off his head on drugs and is destroying everything in his room. We need someone to come.”

He phoned back after the line went dead, repeating his request to the female responder for the equivalent of the UK’s 999 service, and claiming: “I don’t know if the guest’s life is in danger.

“The room has a balcony and we are afraid he might do something.” Seconds later the hotel employee, who identified himself only by his first name of Esteban, added: “Just send an ambulance, only an ambulance.”

A recording of the distressing second longer call lasting just over two minutes and leaked to local media overnight, began with the 911 operator saying: “Hello, where is the emergency?”

Here is the transcript in full:

The hotel employee starts: “Hello, good afternoon. I called just now but the line went dead. I’m calling from the CasaSur Palermo Hotel, address 6032, Costa Rica.”

911 responder: “What happened there, sir?”

Hotel employee: “Well, we have a guest who is off his head on drugs and alcohol. And well, when he is conscious he is destroying everything in the room. And well, we need you to send someone, please.”

911: “Under the effects of alcohol and drugs, did you say sir?”

Hotel employee: “Yes, correct.”

911: “You told me Costa Rica. Sorry but what number, sir?”

Hotel employee: “Costa Rica, 6032”

911: “That is Buenos Aires capital, between Arevalo and Kramer, right?”

Hotel manager: “Yes.”

911: “Hotel, you said? What’s the hotel called?”

Hotel employee: “CasaSur Palermo. And we need you to send someone urgently because, well, I don’t know if the guest’s life is in danger. They must be in a room that has a balcony. And well, we’re a little bit worried he’ll do something, that he’ll put his life at risk.”

911: “How long has he been there? Or is it a residential hotel?”

Hotel employee: “No, no. He’s been here two or three days.”

911: “Understood. And you wouldn’t know any other information because you can’t get into the room, no?”

Hotel employee: “No.”

911: “We’ll notify the SAME medical response service, okay?”

Hotel employee: “Yes, what I ask you is that you send someone urgently because, well…”

911: “Any other information you can give me. Who are you, the manager?”

Hotel employee: “I am the head of reception.”

911: “You’d be in charge at the moment, right?”

Hotel employee: “Yes.”

911: “What’s your name, sir?”

Hotel employee: “Esteban.”

911: “Okay, this has been notified. Thank you for letting us know. You can hang up now.”

Hotel manager: “Are you sending the police as well or not?”

911: “The police for the area you’re in? Give me a second. Area 14.”

Hotel manager: “No, just send the SAME medical response service.”

Local police said the 31-year-old singer fell from the third floor into the courtyard of the Casa Sur Hotel in the Palermo neighbourhood of Argentina’s capital, before medics confirmed his death.

According to police in Buenos Aires, officers were initially responding to reports “of an aggressive man who may have been under the effects of drugs and alcohol”.

Pictures showed shocked fans gathering outside the hotel after police cordoned off the area, with forensic investigators in white protective suits and blue gloves seen entering and leaving.

Fans were photographed lighting candles and leaving flowers at the side of the road in an impromptu vigil as they paid tribute to the music star.

The Foreign Office confirmed it is in contact with authorities in Argentina “regarding reports of the death of a British man”.

But a spokesman declined to comment any further, including on the identity of the man involved.

Payne’s death comes after it was widely reported that his ex-fiancee, Maya Henry, had started legal proceedings, allegedly issuing a cease and desist letter for repeated contact.

The US model, who was engaged to Payne from August 2020 until he announced their separation in June 2021, claimed in a recent TikTok video that, since their break-up, the singer would “blow up my phone” from different numbers.

In the hours before his death, Payne reportedly posted a video on Snapchat saying: “It’s a lovely day here in Argentina.”

Payne formed boy band One Direction in 2010, alongside Zayn Malik, Louis Tomlinson, Niall Horan and Harry Styles, after they individually auditioned for The X Factor.

After becoming one of the biggest pop groups in the world, with five albums and four world tours, they went on indefinite hiatus in 2016.

Among those paying tribute to Payne was former X Factor host Dermot O’Leary, who wrote on Instagram: “I remember him as a 14-year-old turning up to audition on The X Factor, and blowing us away singing Sinatra. He just loved to sing.

“He was always a joy, had time for everyone, polite, grateful, and was always humble.”

Olly Murs, who appeared on The X Factor a year before One Direction, said in a post on Instagram that he was “lost for words”, adding that the pair shared “the same passions”.

The Wanted star Max George said Payne had “supported me a lot” after the death of his bandmate Tom Parker from a brain tumour in March 2022.

Payne previously said he struggled with alcoholism at the peak of his success with One Direction, describing hitting “rock bottom” to The Diary Of A CEO podcast host Steven Bartlett.

He admitted his addiction to alcohol continued during the Covid pandemic, but in 2023 he posted a YouTube video confirming he was almost six months sober after nearly 100 days in a US rehab facility.

Earlier this month, Payne attended bandmate Horan’s Argentinian concert alongside his girlfriend, Kate Cassidy.

Payne, who was born in Wolverhampton, released his debut solo album LP1 in December 2019, which included the songs Polaroid, Familiar and Strip That Down featuring Quavo.

The song was one of two tracks that reached the top 10 in the UK official charts, alongside For You with Rita Ora from the film Fifty Shades Freed – which the duo performed at the Brit Awards in 2018.

Payne was in a high-profile relationship with Girls Aloud singer Cheryl between 2016 and 2018 and the couple had a son, Bear, in 2017.

Payne first auditioned for The X Factor in 2008 when he was 14, singing Frank Sinatra’s Fly Me To The Moon, with judge Simon Cowell telling him to return to the ITV talent show two years later.

In 2010, he impressed the judges with a rendition of Michael Buble’s Cry Me A River before being put with four other solo hopefuls at the boot camp stage of the competition – the group which later became One Direction.

In 2012, the boy band won their first Brit Award for best British single for their debut track What Makes You Beautiful, before picking up the Brit global success award a year later.

In 2014 and 2015 they also won best British video for Best Song Ever and You & I respectively.

After Malik left the band, the quartet won best artist video for Drag Me Down in 2016. They picked up the same award a year later for History.

In August 2023, Payne postponed his scheduled tour of South America after suffering a “serious kidney infection”.

He said the infection was something “I wouldn’t wish on anyone” and he had been instructed by doctors to “rest and recover”.

In October that year, he was banned from driving in the UK after admitting a speeding offence.

The singer was reportedly travelling at 43mph in a 30mph zone and was banned from driving for six months, as well as paying a fine.

In August this year, Payne was announced as a judge on a new Netflix show alongside former Destiny’s Child singer Kelly Rowland and The Pussycat Dolls star Nicole Scherzinger.

The stars were to judge attempts to create a band, looking at the contestants’ chemistry as they formed groupings in the musical competition series.